Everyone is probably already on the Holiday Rush mode. Buying last-minute gifts or wrapping them. It’s Christmas once again and although the world’s economy cannot be foretold, many people are taking chances in spending this holiday season. We were part of those who took chances. Why? We need to spend to get the economy going again. We are the economy’s future.
The one thing we couldn’t understand however, are the merchants who offer their product or service who doesn’t understand the meaning of “excellent customer service”. People are already afraid to spend their hard-earned money, let alone be confronted by merchants who don’t seem to care about providing the best for their customers. It’s understandable that there would be times when you will encounter a sales person or a CSR who’s having a bad day. That’s excusable in certain situations. We all have bad days and we certainly can understand that others can have them too. But if you encounter the same type of service, call-after-call - then, it’s not a “CSR-having-a-bad-day” situation.
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