As a social media proponent, online contact forms and 800 numbers dont provide the personal touch and transparent answers I crave in interactions with companies, so this blog post is a test, to see whos out there listening (and whos responsive). I...

Before you use Twitter to store your ATM PIN numbers, remember, it can't be trusted. The micro-blogging platform, which is dominated by a culture of open, public communication, also provides some privacy: direct messages and protected profiles. But...

The companies of the Fortune 500 generate the greatest revenues worldwide, and undoubtedly require a lot of manpower to sustain their day-to-day operations. Due to their size and complexity, these big companies are often slow to enter social media...

Marta Kagan, US Managing Director at Espresso gave a keynote last year titled "What the F**k is Social Media." This keynote is comprised of a nice overview of the space along with nice statistics that the last year has afforded. Some key takeaway...

From the historic outcry over the News Feed rollout, or the debacle that was Beacon, any time Facebook founder Mark Zuckerberg shares his thoughts on the Facebook Blog, there's a 50/50 chance it's because people in Facebookland are unhappy. Most...