Entrecard looking for passionate volunteer moderators

Written on December 19th, 2008 by Graham

Hi Everyone
As most of you will know, we are currently in an endless battle trying to fight of all the spammers and SPLOGs from joining up in the community. So we are looking to bring on board some more voluntary moderators. As the community has been growing there has been a need for some time to do this and we will be doing it in a more formal manner than previously.

The tasks of the voluntary moderators will be:
1. Monitor the incoming blogs and approve or remove
2. Monitor the ToS reports and action these as necessary
3. Follow up on Warnings that have been issued to sites and take futher action where required
4. Monitor the forums for any spam, and provide assistance in the Support section where needed
5. Escalate any issues to Graham, Phirate or Myself that require additional discussion or involvement
6. Any other tasks that come up.

Of course as this a voluntary role we are well aware that you will never be able to get all of this done each day, and this is why we need to bring on board around 5 new moderators. This will help distribute the load between all moderators and staff and ensure that no-one gets burnt out.

What we are looking for:
* People who are passionate about blogging and passionate about Entrecard
* People who have 3 hours a week (minimum/on average) to spare. Ideally this will be spread out evenly across the week but we are flexible with this too (you are after all volunteering).
* People who know the ToS and Entrecard Quality Guidelines Well (you can see these here –> http://entrecard.com/docs/doku.php?id=blog_quality_standards)
* People with previous moderator/customer service experience would be greatly welcomed (but of course this is in *no way a requirement*)

How to apply:
We have decided with this round to go with a formal application procedure. In order to apply to be a moderator you will need to log a support ticket at http://support.commentedmedia.com (to the support department).

In the ticket you must answer the following questions:

Why do you want to be a moderator at Entrecard?

How do you feel you could contribute best to the community as a moderator?

Have you had any previous experience moderating or in customer support, if so please provide details?

How long have you been blogging?

What do you see as the one biggest issue with Entrecard at the moment?

Following on from the above question, how would you change things to resolve that issue?

Finally are there any other comments you would like to make?

When you log the support ticket please insure you fill out all the appropriate fields (with the exception of which browser you are using).

The application process will be open until Sunday the 4th of January 2009, however may be extended at our discression if we find we are getting a lot of applications. Following this each application will be screened by a staff member and then the best ones will be selected for futher consideration.

If you have any questions please leave a comment and I will answer as best I can.
Cheers
Stuart

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